Troubleshoot Database Connection Issues: Contact the IT Helpdesk

Still need help? Submit a ticket to Keuka College's IT Helpdesk.
Here's how:

1) Sign in with your Keuka College Username and Password here: https://helpdesk.keuka.edu

(Did you forget your Keuka College Username and Password? Learn how to reset it here.)

2) Click the green button on the top, right-hand corner that says "+ New Request."

3) Fill out the form that is provided. This is a "Service Request" and an "Access Issue"

4) Make sure to include the following details about your database connection issue:

• Your name and phone number (asked at the end of the form)
• What is the web address or title of the page you are clicking from? (Step 1)
• Which database isn't working for you? Did some work and others not? Or none of them worked? (Step 2)
• Are you trying to access the databases from on or off-campus? Did you get the log in screen? (Step 3)
• Which browser(s) did you try? (Step 4)
• Did it work on your phone or tablet but not your pc? Or vice-versa? (Step 5)
• Did you try clearing your browser cache and/or resetting your browser to default? (Steps 6 & 7)

5) Attach a screenshot of the error message you are receiving. (Click "attach" below the message box.)

Here's how to capture a screenshot.

6) Click "Submit"

For further help with submitting a request, see the instructional video below.

To access our library databases from off-campus, you must log in with your Keuka College username and password. If you forget your password, you can use the Passwords at Keuka College Guide to reset it.