1) Sign in with your Keuka College Username and Password here: https://helpdesk.keuka.edu
(Did you forget your Keuka College Username and Password? Learn how to reset it here.)
2) Click the green button on the top, right-hand corner that says "+ New Request."
3) Fill out the form that is provided. This is a "Service Request" and an "Access Issue"
4) Make sure to include the following details about your database connection issue:
5) Attach a screenshot of the error message you are receiving. (Click "attach" below the message box.)
6) Click "Submit"
To access our library databases from off-campus, you must log in with your Keuka College username and password. If you forget your password, you can use the Passwords at Keuka College Guide to reset it.
Still Need Help?