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Printing & Scanning at Keuka College: Contact the IT Helpdesk

This guide will take you through the basics of using Follow-Me-Print and the copiers/scanners for on-campus printing and scanning.

Step 8: Submit an IT HelpDesk Ticket

Still need help? Submit a ticket to Keuka College's IT Helpdesk.
Here's how:

1) Sign in with your Keuka College Username and Password here:

(Did you forget your Keuka College Username and Password? Learn how to reset it here.)

2) Click the green button on the top, right-hand corner that says "+ New Request."

3) Fill out the form that is provided.

4) Make sure to include the following details about your issue:

  • Your name and phone number (asked at the end of the form)
  • What problem are you having?
  • Where did the problem occur? (What computer or device? What printer?)

5) Attach a screenshot or a picture of any error messages you receive. (Click "attach" below the message box.)

Here's how to capture a screenshot.

6) Click "Submit"

For further help with submitting a request, see the instructional video below.

Contact the IT HelpDesk

Still Need Help?

Contact the
IT HelpDesk

Call (315) 279-5217
Submit a HelpDesk Ticket at:

AOE Librarian

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April Higgins
(315) 279-5411